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Frequently Asked Questions (FAQ)
Last Updated: June 2026
Welcome to DaoMind! Below are answers to the questions we receive most often. If you cannot find the information you need, please contact us at huangziwang2026@outlook.com.
一.Orders
1.How do I place an order?
Simply browse our products, add your favorite items to the shopping cart, and proceed to checkout. Follow the payment instructions to complete your purchase.
2.Can I cancel or change my order?
If your order has not yet been shipped, please contact us as soon as possible.
Once an order has been dispatched, it can no longer be modified or cancelled.
3.Will I receive an order confirmation?
Yes.
After your payment is successfully completed, you will receive an order confirmation email.
Once your package ships, you will also receive a shipping confirmation email with tracking information.
二.Shipping
1.Do you ship internationally?
Yes.
We currently ship to most countries and regions worldwide.
If your country cannot be selected during checkout, please contact us before placing an order.
2.How long does shipping take?
Order Processing:
1–3 business days
Estimated Delivery:
12–25 business days
Delivery times may vary due to customs inspections, weather conditions, holidays, or local courier services.
3.How can I track my order?
Once your order has been shipped, we will send a tracking number by email.
You can track your parcel using the tracking link provided.
4.What if my package is delayed?
International shipping delays occasionally occur due to customs clearance or transportation issues.
If your tracking has not updated for an extended period, please contact us and we will assist you.
5.What if my package is lost?
If your package is confirmed lost during transportation, please contact us immediately.
We will work with the shipping carrier to investigate and arrange a suitable solution.
三.Payments
1.What payment methods do you accept?
We currently accept:
- PayPal
- Visa
- MasterCard
- American Express (if available)
- Other secure payment methods displayed during checkout
2.Is my payment secure?
Yes.
All transactions are processed through secure third-party payment providers.
DaoMind does not store your credit card information.
四.Returns & Refunds
1.What is your return policy?
We accept returns within 30 calendar days after delivery.
Items must be:
- Unused
- In original condition
- In original packaging
Please refer to our Returns & Refund Policy for complete details.
2.Who pays for return shipping?
Unless the item is defective, damaged, or shipped incorrectly, return shipping costs are the customer’s responsibility.
3.How long does a refund take?
After we receive and inspect your returned item, refunds are typically processed within 3–5 business days through your original payment method.
五.Products
1.Are your crystal products natural?
Yes.
Most of our crystals are made from natural stones.
Because each crystal is unique, variations in:
- Color
- Texture
- Shape
- Pattern
- Size
are normal and are not considered defects.
2.Will the product look exactly like the website photos?
Not necessarily.
Each crystal is naturally unique, so slight differences from product photos should be expected.
3.Do crystal products have healing powers?
Our products are intended for spiritual inspiration, meditation, decoration, and personal enjoyment.
They are not medical devices and should not be considered a substitute for professional medical advice or treatment.
六.AI Services
1.How does the AI Feng Shui analysis work?
Our AI combines traditional Feng Shui concepts with modern technology to provide personalized insights based on the information you provide.
Results are intended for educational and inspirational purposes only.
2.Is AI guidance guaranteed to be accurate?
No.
AI-generated content is intended as general guidance and personal reference.
It should not be considered professional advice.
七.Account
1.Do I need an account to place an order?
No.
Guest checkout is available.
Creating an account simply allows you to manage orders more conveniently.
2.I forgot my password. What should I do?
Click “Forgot Password” on the login page and follow the instructions to reset your password.
八.Customs & Taxes
1.Will I need to pay customs duties or import taxes?
Depending on your country’s regulations, customs duties or import taxes may apply.
These charges are determined by your local customs authority and are the buyer’s responsibility.
九.Contact Us
How can I contact DaoMind?
Email:
Website:
Customer Service Hours:
Monday – Friday
9:00 AM – 6:00 PM (UTC+8)
We typically respond within 24–48 business hours.