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Limited-Time Launch Offer – Save 20% Before The Countdown Ends
Returns & Refunds
Effective Date: June 2026
At DaoMind, we take pride in creating meaningful crystal jewelry inspired by Eastern wisdom and modern craftsmanship. Your satisfaction is important to us, and we want every purchase to be a positive experience.
If you are not completely satisfied with your order, we’re here to help.
1.Our Return Promise
We accept eligible returns within 30 calendar days from the date your order is delivered.
To qualify for a return, your item must:
Be unused, unworn, and in its original condition.
Be returned with the original packaging, accessories, and any complimentary gifts included with your order.
Show no signs of misuse, damage, or alteration.
For hygiene, quality control, and resale purposes, returned items that do not meet these conditions may not be accepted.
2.Non-Returnable Items
The following items are not eligible for return or refund unless they arrive damaged, defective, or incorrect:
Personalized or custom-made products
Final sale or clearance items
Gift cards
Products damaged through improper use, accidental damage, or normal wear and tear
3.Natural Crystal Notice
Every DaoMind crystal is naturally formed by the earth, making each piece unique.
Slight variations in color, texture, inclusions, size, shape, or natural patterns are normal characteristics of genuine natural crystals and should not be considered defects.
These natural differences are part of the beauty and authenticity of every piece.
4.How to Request a Return
Before sending any item back, please contact our Customer Support Team.
Email:
Please include:
Your order number
Your full name
The reason for your return
Clear photos if the item is damaged or incorrect
Our team will review your request and respond within 1–2 business days with return instructions.
Please do not return products without prior authorization.
5.Return Shipping
If the return is due to personal preference, customers are responsible for the return shipping costs.
If the return is caused by our error, including:
Wrong item shipped
Manufacturing defect
Product damaged during transit
DaoMind will provide an appropriate solution, which may include a replacement, refund, or reimbursement of reasonable return shipping costs.
For your protection, we recommend using a trackable shipping service, as we cannot guarantee receipt of returned packages without tracking information.
6.Refund Process
Once your returned item has been received and inspected, we will notify you of the refund status by email.
If approved:
Refunds will be issued to your original payment method.
Refund processing normally takes 3–5 business days.
Depending on your payment provider or bank, additional processing time may apply.
Original shipping charges are non-refundable unless the return results from our error.
7.Damaged or Incorrect Orders
If your package arrives damaged, defective, or contains incorrect items, please contact us within 7 days of delivery.
Please provide:
Your order number
Photos of the product
Photos of the shipping package
A brief description of the issue
After verification, we will provide an appropriate solution, including:
Free replacement
Full refund
Partial refund
8.Order Cancellation
Orders may be cancelled before they are processed or shipped.
Once an order has entered the shipping process, cancellation is no longer possible. You may request a return after receiving your order if it meets our return requirements.
9.Exchanges
At this time, we do not offer direct product exchanges.
If you would like a different item, please return your eligible product for a refund and place a new order through our website.
10.Need Help?
If you have any questions regarding returns or refunds, our Customer Support Team will be happy to assist you.
DaoMind Customer Support
Website: https://daomind.ai
Email: huangziwang2026@outlook.com
Response Time: 1–2 Business Days
Thank you for choosing DaoMind. We sincerely appreciate your trust and support.